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What is your payment policy?
I reside in a non-U.S. country, so how should I pay for my registration?
What is your cancellation policy?
Where will my class be held?
Are there discounted room rates available from the hotel?
Does the cost of tuition include travel, food and lodging?
What is the late registration policy?
What are the class hours?
When will I receive confirmation that I am registered for the seminar?
Do you offer group tuition discounts?
Can I hand carry the check to the seminar?
Can I purchase a manual without going to the seminar?
How should I dress for the seminar?
Can we have a class delivered at our location?
My organization does not allow payment until services are rendered. Is this a problem?


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What is your payment policy?

Advanced payment by credit card or check is required. Purchase orders do not constitute payment. Registrations received less than 10 business days before the class start date will be taken on a space-available basis and a $25 late registration fee will be charged.

I reside in a non-U.S. country, so how should I pay for my registration?

Falmouth requires payment by credit card for all international transactions.

What is your cancellation policy?

Substitutions may be made at any time. All cancellations must be confirmed by Falmouth Institute at least 10 business days before the start of the class. Cancellations occurring less than 10 business days from the class start date will be charged a $75 processing fee. Paid registrants will receive a tuition credit minus any applicable processing fees. Upon cancellation, Falmouth institute will issue a cancellation number. Full tuition will be charged for any registrant who does not show up for the class and has not confirmed their cancellation prior to the class start date. If Falmouth Institute cancels for any reason you will receive a full tuition credit. Falmouth Institute is not responsible for and will not reimburse any travel related expenses under any circumstances including: airline tickets and other expenses.

Where will my class be held?

Hotel location and room rates will be provided upon receipt of your registration. All seminars will be held at conveniently located hotels.

Are there discounted room rates available from the hotel?

We negotiate special discounted rates for most of our seminars and conferences. Hotels will set aside a limited number of rooms at the special discounted rate. These rooms are available on a first-come, first served basis. When reserving a room at the hotel you must mention that you are attending a Falmouth Institute seminar to receive the discounted rate. You must register with the Falmouth Institute before reserving your hotel room.

Does the cost of tuition include travel, food and lodging?

No. You are responsible for all of your own travel, lodging, meals and incidental expenses. Falmouth Institute is not responsible for and will not reimburse any travel related expenses under any circumstances including: airline tickets and other expenses.

What is the late registration policy?

Registrations must be received 10 business days before the class start date. After this date, registrations will be taken on a space-available basis and a $25 late registration fee will be charged.

What are the class hours?

Public Session class hours are from 8:30 a.m. - 4:00 p.m. every day. Registration runs from 8:00 a.m. until 8:30 a.m. on the first day only. There will be a 15-minute break in the morning, a 15-minute break in the afternoon and a one-hour lunch break.

When will I receive confirmation that I am registered for the seminar?

Confirmation letters are generally sent within 24 hours of registration. Payment is due upon receipt of confirmation. A purchase order does not constitute advanced payment.

Do you offer group tuition discounts?

Yes. Groups of three or more individuals from the same organization are eligible for a discount off of the regular tuition rate. To receive a discount all registrations must be submitted together prior to the registration deadline. We cannot apply group discounts to groups of individuals who do not submit all registrations together. Contact Customer Care at 1-800-992-4489 to register or for more information.

Can I hand carry the check to the seminar?

We would prefer you do not bring payment to the seminar. Please mail your payment to Falmouth Institute, 3702 Pender Dr., Suite 300, Fairfax, VA 22030. We must receive your payment in our office prior to the start of the seminar. Credit Card payments may be made over the phone by speaking with a customer service representative. We accept American Express, Visa and Mastercard.

Can I purchase a manual without going to the seminar?

Yes, you may purchase a copy of the seminar manual. Payment must accompany all manual orders. You should receive your course manual approximately 2 weeks following the end of the seminar.

How should I dress for the seminar?

Business attire is not necessary. We recommend that you dress comfortably and anticipate varied temperatures in training rooms.

Can we have a class delivered at our location?

Yes. Falmouth Institute offers off-the-shelf and customized on-site training seminars. For more information please browse our On-Site Training capabilities or call us at 1-800-992-4489, ext 119.