Communication Skills for Managers
of Tribal Organizations and Enterprises
Human Resources

December 16-17, 2009

Las Vegas, NV   |   Las Vegas Hilton A limited amount of rooms have been reserved at a discounted rate for Falmouth attendees. For a rate of $59 per night, please call 1-800-635-7711 by November 21 and mention Falmouth Institute.

$755

This class is part of the 2009 Indian Country Training Summit & Expo.

Interpersonal communication in the workplace is the core of every manager’s job. The ability to communicate successfully — to speak, write and listen with ease — will help you to gain greater respect and will enable you to achieve powerful, professional results.

This course will help you sharpen your management communication skills through class activities and presentations. You’ll learn what is key to upward and downward communication and therefore be able to create new opportunities for your employees and yourself within your organization.

Communication is not a simple process, and many people do not have the required understanding of communication issues. Communication Skills for Managers for Tribal Organizations and Enterprises will provide you with the tools to strengthen your verbal, nonverbal and written communications, equipping you for success in your management position.

Please click here to view the brochure.

Topics that will be covered include:

How to Become a Good Communicator Listening skills for better communication Verbal Nonverbal Listening Becoming a better communicator, a stronger listener and a more assertive, successful professional Types of Behavior Identifying the differences between: Assertive Nonassertive Aggressive Cross-cultural communication Verbal Communication The power of words in the communication process Understanding your personal communication style and influencing others Open-ended questions as tools Directing and motivating others Giving criticism and praise to produce results Providing effective corrective feedback Managing up the ladder — communicating with your boss and other executives Delivering negative feedback without provoking workers Common supervisor-employee communication barriers Making presentations that captivate, persuade and push people to action Organizing your presentations using PowerPoint Projecting authority to gain cooperation

Nonverbal Communication How perceptions influence interaction “Reading” the messages conveyed by: Office seating arrangements Desk placement Closed doors Red flags of nonverbal communication Appreciating what is conveyed by bodylanguage Body-language signals Written Communication Delivering your message clearly and concisely in a memo, letter or e-mail Principles that guide effectual business writing Defining and communicating your purpose Listening Skills Techniques to become an active listener Listening for intent in emotional and non-emotional communications Paraphrasing as a listening technique Using empathy to improve your listening skills Creating a caring workplace through listening skills Active listening to gain information and understand perspectives