Dealing with Difficult People and Situations

Think of your last workplace conflict or disagreement. What emotions did it stir up for you? Whether it left you rattled or confident, satisfied or bitter, may depend a great deal on your style of conflict management.

Not all conflict is negative. Sometimes well-meaning people disagree and those disagreements can lead to a better process, product or attitude. The key to positive conflict resolution is learning to disagree without being disagreeable.

When confronted with difficult people or situations, there are a several courses of action available. Most people fall into a pattern of reaction. But awareness, a plan of action and flexibility can bring about a resolution that leaves everyone feeling good about the result.

You’ll learn more about strategies for dealing with difficult people and situations at Falmouth Institute’s 17th Annual Tribal Secretaries Conference, April 20-22, at The Red Rock Casino, Resort and Spa, Las Vegas.

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