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Casino Surveillance for the Indian
Gaming Facility

Date: June 29 - 30, 2021
Time: 12:30 p.m. EDT; 11:30 a.m. CDT; 10:30 a.m. MDT; 9:30 a.m. PDT; 8:30 a.m. AKDT
Duration: 4 Hours/Day
Tuition:   $849

Attend this LIVE, ONLINE TRAINING presented by our expert, who will be using all the interactive training tools used in the classroom and more. Youíll be able to ask questions, respond to polls, and collaborate with others. Donít let anything interrupt your training needs. Join us online and experience a different way of learning! Please click here for Virtual Training FAQs.

Properly trained employees are key to a high-performance surveillance department, one that efficiently protects the casino, patrons and personnel. This interactive class is a must for tribal gaming commission members and staff, as well as investigators and surveillance department employees. You’ll gain insight into surveillance department operations and techniques, from opening and closing tables to recording procedures to detecting counterfeit chips and currency.

Our expert will give you an in-depth look at how a surveillance department should be run. Youíll learn how to effectively cooperate with other departments, protect casino assets and work with the chain of command. Report writing, oversight responsibility and the National Indian Gaming Commission (NIGC) Minimum Internal Control Standards (MICS) will be covered. Plus, youíll explore the latest industry trends in casino surveillance technology, including fingerprinting and face recognition systems.

T O P I C S   I N C L U D E
Director’s Responsibilities to the Casino and Tribe
  • Cooperating with other departments
  • Casino cage
  • Interacting with the security department
  • Reporting relationships
Day-to-Day Surveillance Operations
  • Protecting casino assets
  • Detecting theft and cheating at table games and slots
  • Ensuring appropriate cash-outs and marker redemptions
  • Refining gaming skills
  • Looking at human nature
  • Understanding the chain of command
Report Writing
  • Types of reports used in surveillance
  • Maintaining logs
  • Writing up procedural violations
  • Preparing incident reports
  • Photos and identification
  • Civil and criminal oversight responsibilities
Surveillance Department Operations
  • Communicating with casino floor and cage
  • Opening and closing table games
  • Card and dice control
  • Camera checks
  • Counterfeit gaming chips
  • Counterfeit currency
  • Surveillance department manual
Recording Retention
  • Using composite recordings
  • Cheating and theft on the casino floor — discussion and analysis
  • Problem solving
Benefits of a Strong Casino Surveillance Program
  • Impact on criminal activity
  • Detection and prevention
  • Effective education-based intervention and prevention tactics
  • Case studies
Internal Controls
  • Updated NIGC Minimum Internal Control Standards:
    • Key regulations
    • Implementing standards throughout the casino
Basic Recording Procedures
  • Advantages of using multiple cameras
  • Recording review procedures
  • Using prominent items for identification purposes
  • Preparing recordings for evidence
  • Newest technology
Surveillance Technology
  • Overview of the latest casino surveillance technology:
    • Equipment and products available
    • Fingerprint and palmprint techniques
    • Facial, retinal and voice recognition
  • Using casino surveillance database systems
  • Selecting and implementing a system
  • Features and benefits
  • Challenges and limitations

*Topics subject to change.

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