Communication Skills for
Native Professionals

Whether or not you recognize it, you’re constantly communicating, even without saying a word. This valuable training will help you become more aware of all the different channels of communication you’re using and how you can use them more deliberately and effectively at work and beyond. In this important class, you’ll learn crucial communication skills that every Native professional needs, from “walking in two worlds” to making the best use of body language, listening, and verbal communication techniques. You’ll get tips and tricks on how to conduct presentations that make an impact, overcome communication anxiety, communicate assertively, and handle difficult customers and toxic coworkers professionally.

Today’s Native professionals face greater communication challenges and higher expectations than ever before. We’ll provide you with tools for stepping up to the challenge, including tips on communicating effectively in a team environment and communicating with coworkers from diverse backgrounds and of different generations. Plus you’ll discover what your own authentic professional brand is and learn how to project the image you want while improving your cooperative communication skills.

Don’t miss this unique opportunity to enhance your professional communication skills—register today!

T O P I C S   I N C L U D E
Basics of Communication
  • How and why we communicate
  • What makes business communication different
  • Verbal and non-verbal communication techniques
  • Checklist for effectively communicating
  • Communication skills self-assessment
Active Listening
  • Listening for intent
  • Empathizing with the speaker
  • Summarizing and paraphrasing effectively
  • Deferring judgment
  • Using appropriate body language
  • Asking the right questions
Assertive Communication
  • Signs you might not be assertive enough
  • Tips and tools for overcoming communication anxiety
  • Saying “yes” to the person, “no” to the request
  • 7 simple and effective assertiveness techniques
Walking in Two Worlds
  • Understanding and valuing diversity
  • Cultural and generational differences in communication
  • Discovering the power you get from your culture
Dealing with Difficult People
  • Conflict style assessment
  • Tools for handling toxic coworkers
  • Strategies for tactfully avoiding gossip
  • Techniques for handling difficult customers
Identifying and Communicating Your Professional Brand
  • Identifying your own unique brand
  • Communicating your brand effectively
  • Holding yourself accountable
Communicating in a Team Environment
  • Identifying different team player styles
  • Self-assessment
  • Tools for improving group dynamics
Making Effective Presentations
  • Quick and effective confidence builders
  • Planning checklist
  • Identifying your key points
  • Techniques for connecting with any audience
  • Controlling the environment

*Topics subject to change.

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