Mastering the Art of Communication -
A Blended Professional Excellence Series Course
for Tribal Secretaries and Administrative Assistants

Attend this LIVE, ONLINE TRAINING presented by our expert, who will be using all the interactive training tools used in the classroom and more. You’ll be able to ask questions, respond to polls, and collaborate with others. Don’t let anything interrupt your training needs. Join us online and experience a different way of learning! Please click here for Virtual Training FAQs.

Good communication — both written and verbal — is one of the most important skills tribal secretaries and administrative assistants can possess. In your role, responsibilities may include writing letters, developing meeting agendas, answering phones and providing information at meetings. To do your job well, you must be an efficient and effective communicator.

Today’s dynamic tribal workplace is constantly changing — through the use of new platforms for virtual meetings, evolving expectations for the roles and responsibilities of administrative assistants, changes in the way employees are recruited and selected, and more. Make sure you stay current and relevant by updating your skills and knowledge.

Whether you’ve attended our Professional Excellence Series classes in the past, or are looking to develop your skills, this tailored curriculum is perfect for you! During this unique hybrid class, we’ll examine business communications basics, as well as strategies for developing strong communications skills. You’ll begin this class virtually and gain insight from our expert instructor by learning tips to become a better speller; e-mail techniques; business writing style/form; and ways to deal with difficult people on the phone. In addition, you’ll gain access to our curated list of self-paced on demand classes to aid in your journey of mastering communication techniques. These online courses can be accessed from any device at any time, day or night.

Join us for a new, more personalized way of learning!

T O P I C S   I N C L U D E

The Basics of Business Communications (Instructor-led)

  • What makes business communications different from other communications?
  • Interpersonal communications vs. group setting communications
  • What you say and do in the office
  • Getting above the fray
  • Getting your point across
  • Communications skills that will help you get ahead

Communication Anxiety (Instructor-led and self-paced course)

  • What is it?
  • The source
  • Tips for being comfortable and confident

Basic Writing Skills

  • Getting started
  • Where to get help with the basics
  • Grammar
  • Spelling
  • Punctuation
  • Five easy steps to better writing
  • How to become a better speller
  • Style
  • Editing
  • Specialized writing:
    • Business letters
    • Office memos

The Perils and Pleasures of E-Mail

  • What makes e-mail different?
  • When and how to use e-mail
  • When to avoid using e-mail
  • 10 tips for effective e-mail correspondence
  • E-mail relationships

Public Speaking and Presentations (Self-paced course)

Verbal Communication and Listening (Instructor-led)

  • Using Standard English and slang
  • Taking the time to listen
  • Types of listening
  • Understanding “trigger” words
  • Filtering for meaning
  • Barriers to active listening
  • Providing the right information

Telephone Etiquette (Instructor-led)

  • Projecting the right image over the telephone
  • Citizen calls
  • Dealing with complaints
  • Vendor calls
  • Unwelcome callers
  • VIP calls
  • Dealing with difficult callers
  • Understanding the mechanics
  • Telephone relationships

Communicating in a Team Environment (Instructor-led)

  • Understanding group dynamics
  • Checklist for a productive meeting
  • Characteristic of an effective group
  • Characteristics that inhibit team performance

*Topics subject to change.

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