Author Archives: Marguerite Carroll

Customer Service No Matter What

Customer satisfaction has never been lower, according to this article in The New Yorker. With businesses and governments — tribal governments included — cutting staff, everyone is overworked and underpaid, and even if you are grateful to have a job, … Continue reading

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The Dress Code Dilemma

What kind of image do you project at work? Regardless of your level of employment or career path, it’s always a good idea to project a polished, competent image. But these days, when many offices don’t have dress codes, it’s … Continue reading

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When Do You Capitalize Someone’s Title?

One of the most persistent sources of confusion about capitalization is the issue of capitalizing someone’s title. These days, most style books have taken the journalistic approach to capitalizing titles. When the title comes before the name and is used … Continue reading

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Tell the Grammar Bully Where to Get Off…

…it is OK to use a preposition at the end of a sentence! Somewhere deep within all of us there lurks a “grammar bully” — the stern guardian of the language who will never let us forget a comma or … Continue reading

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When the Two Become One – Ever-Evolving Compounds

Two words brought together to express a new concept create a compound. A compound can be written as two words, one word, or it can be connected by a hyphen. Many times compounds will evolve over time. For example, a … Continue reading

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