Critical Thinking Skills for the
Tribal Professional

Attend this LIVE, ONLINE TRAINING presented by our expert, who will be using all the interactive training tools used in the classroom and more. Youíll be able to ask questions, respond to polls, and collaborate with others. Donít let anything interrupt your training needs. Join us online and experience a different way of learning! Please click here for Distance Learning FAQs.

Whether itís solving a minor conflict at work or preparing your team to work from home during an emergency, critical thinking skills are the most important tool you have to tackle a problem. In this 4-hour online session, weíll show you the various models available for sharpening and accessing your critical thinking skills. Youíll learn about brainstorming, mind-mapping, force field analysis and more. And youíll also learn how to apply these tools to real-life situations.

T O P I C S   I N C L U D E
Problem-Solving Methods and Models
  • Creative and critical thinking methods
  • Using a force field analysis
  • Brainstorming
  • Mind-mapping
  • Evaluating multiple solutions and picking the best one
  • Using graphics
  • Asking the right questions in the right way
Applying Problem-Solving to Real-World Issues
  • Case studies, small and large group activities, exercises, and role plays:
    • Competing demands from multiple bosses
    • Difficult customers
    • Team members with different priorities
    • Team members who canít (or wonít) do their jobs
    • Ethically compromising situations
    • Last-minute emergencies
    • Gate-keeping struggles
    • Unreasonable requests
    • Delegating tasks
    • Lateral and vertical conflict
    • Selecting vendors
    • When to bring a problem to your bossí attention

*Topics subject to change.

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